Purchases & Payments
Questions before you buy or about paying for your order.
- Can I Cancel My Order?
- I Bought The Wrong Product - Can I Change or Amend My Order?
- Will My Item Be Delivered Before Christmas?
- POSTMAN Promo Code - How Does It Work? Are There Any Exclusions?
- Can I Split My Payment?
- Do Your Prices Include GST?
- My Address Is Blank / Missing In My Order History
- An Item In My Cart Has Sold Out
- I'm having issues checking out
- Have I been charged twice for my order?
- The Product I Purchased Has Now Dropped In Price - Can You Match It?
- Do you offer AfterPay?
- I missed out on a special offer or promotion - is it too late?
- How Do I Redeem a Discount Code?
- Can I pay for a presale order when it arrives?
- Where can I find more information about a product (eg. dimensions)?
- What happens if I keep getting an invalid code error with a Kogan.com Gift Card?
- How long is a Kogan.com Gift Card valid for? Does a Kogan.com Gift Card expire?
- What is a Presale Purchase?
- When Will You Have More Stock?
- Why do Some Products Take Longer to Ship?
- Why are some prices higher on eBay?
- Do you offer Extended Care on Kogan.com products?
- How Do I Make a Purchase?
- What are your operating hours?
- What happens if I don't pay the additional Freight Guarantee/Freight Protection and my order is lost or damaged in transit?
- What is the Freight Guarantee/Freight Protection option at checkout?
- Can I Purchase Your Products Interest-free?
- Do you have any retail outlets, or viewing facilities?
- How to link your Qantas FF number to your Kogan.com account