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Purchases & Payments

Questions before you buy or about paying for your order.

  • Can I Cancel My Order?
  • I Bought The Wrong Product - Can I Change or Amend My Order?
  • Why isn't PayPal Pay In 4 working at the checkout?
  • How Can I Submit A Product Review?
  • Kogan.com eGift Cards purchased on Kogan.com - Frequently Asked Questions
  • Why is the Expected Dispatch Date further on some products?
  • Kogan First - Why is free shipping not applying?
  • Can I Place An Order Over The Phone?
  • Do Your Prices Include GST? - New Zealand (NZ)
  • Can I Use Shipster On Kogan.com?
  • There Are Two Payments On My Paypal Transaction
  • Do my purchases qualify for the Tourist Refund Scheme (TRS)?
  • Which Wall Mount is Right for My TV?
  • POSTMAN Promo Code - How Does It Work? Are There Any Exclusions?
  • Can I Split My Payment?
  • Do Your Prices Include GST?
  • Will I earn QFF Points For this Order?
  • An Item In My Cart Has Sold Out
  • I'm having issues checking out
  • Have I been charged twice for my order?
  • I missed out on a special offer or promotion - is it too late?
  • How Do I Redeem a Discount Code?
  • Can I pay for a presale order when it arrives?
  • Where can I find more information about a product (eg. dimensions)?
  • What happens if I keep getting an invalid code error with a Kogan.com Gift Card?
  • How long is a Kogan.com Gift Card valid for? Does a Kogan.com Gift Card expire?
  • What is a Presale Purchase?
  • When Will You Have More Stock?
  • Why are some prices higher on eBay?
  • Do you offer Extended Care on Kogan.com products?
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