Delivery Enquiries
Questions regarding delivery of your product.
- Service Updates
- Contacting Kogan.com Customer Care
- Can I change my shipping / delivery address?
- Has my order been dispatched yet - How can I track it? (NZ Orders)
- Delivered - Missing items from order
- My tracking is invalid
- Why Haven't I Been Contacted For The Installation Service I Purchased?
- Can I Choose Which Courier My Parcel Will Be Delivered With?
- Large Products (65" TVs, White goods) - Metro Delivery Only
- Will I get a call prior to, or upon, delivery?
- Can I pick up my purchase?
- Can I change my shipping address?
- Where is My Order? When will it arrive?
- My Order Has Been Shipped - How Long Does Delivery Take?
- When Will My Item Ship?
- Why are some items only available in Melbourne and Sydney metro?
- Do I need to sign for my delivery?
- Will I get a call prior to, or upon, delivery?
- Why wasn't my order sent together? / Only one item has arrived?
- Has My Order Been Dispatched Yet - How Can I Track It?
- How Can I Get Assistance With My Delivery?
- My item has no tracking. How do I know when it will arrive?
- Why do I have two items with the same tracking but only one has arrived?