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  3. Delivery Enquiries

Delivery Enquiries

Questions regarding delivery of your product.

  • Service Updates
  • Contacting Kogan.com Customer Care
  • Can I change my shipping / delivery address?
  • Has my order been dispatched yet - How can I track it? (NZ Orders)
  • My tracking is invalid
  • Why Haven't I Been Contacted For The Installation Service I Purchased?
  • Can I Choose Which Courier My Parcel Will Be Delivered With?
  • Large Products (65" TVs, White goods) - Metro Delivery Only
  • Will I get a call prior to, or upon, delivery?
  • Can I pick up my purchase?
  • Can I change my shipping address?
  • Where is My Order? When will it arrive?
  • My Order Has Been Shipped - How Long Does Delivery Take?
  • When Will My Item Ship?
  • Why are some items only available in Melbourne and Sydney metro?
  • Do I need to sign for my delivery?
  • Will I get a call prior to, or upon, delivery?
  • Why wasn't my order sent together? / Only one item has arrived?
  • Has My Order Been Dispatched Yet - How Can I Track It?
  • How Can I Get Assistance With My Delivery?
  • My item has no tracking. How do I know when it will arrive?
  • Why do I have two items with the same tracking but only one has arrived?
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