Sales & Orders
For questions before your product has arrived.
Accounts & Credits
- How do I redeem my Gift Card on Kogan.com?
- Can I add multiple Kogan.com Gift Cards on my Kogan.com account?
- Can Kogan.com Gift Cards be used with Kogan Mobile?
- How do I spend my Kogan.com Gift Card?
- How Do I Redeem Credit Available In My Kogan.com Account?
- Who do I contact for issues with my Kogan.com Gift Card?
Purchases & Payments
- Can I Cancel My Order?
- I Bought The Wrong Product - Can I Change or Amend My Order?
- Do my purchases qualify for the Tourist Refund Scheme (TRS)?
- Which Wall Mount is Right for My TV?
- Will My Item Be Delivered Before Christmas?
- POSTMAN Promo Code - How Does It Work? Are There Any Exclusions?
Delivery Enquiries
- Can I change my shipping address?
- Can I change my shipping / delivery address?
- Can I Choose Which Courier My Parcel Will Be Delivered With?
- Large Products (65" TVs, White goods) - Metro Delivery Only
- Will I get a call prior to, or upon, delivery?
- Can I pick up my purchase?