Sales & Orders
For questions before your product has arrived.
Kogan First
Accounts & Credits
- How Do I Unsubscribe From Receiving Kogan.com SMS/Text Messages
- Access from a new device: Why am I being asked for 2-factor authentication?
- How do I change my Kogan.com account email address?
- Unlinking and Deactivating Accounts through your Kogan.com Dashboard
- Turning off Notifications - Kogan App
- Kogan First - Which Payment Methods Do You Accept?
Purchases & Payments
- Can I Cancel My Order?
- I Bought The Wrong Product - Can I Change or Amend My Order?
- Why isn't PayPal Pay In 4 working at the checkout?
- How Can I Submit A Product Review?
- Kogan.com eGift Cards purchased on Kogan.com - Frequently Asked Questions
- Why is the Expected Dispatch Date further on some products?
Delivery Enquiries
- Service Updates
- Contacting Kogan.com Customer Care
- Can I change my shipping / delivery address?
- Has my order been dispatched yet - How can I track it? (NZ Orders)
- Delivered - Missing items from order
- My tracking is invalid