Sales & Orders
For questions before your product has arrived.
Kogan First
Accounts & Credits
- Access from a new device: Why am I being asked for 2-factor authentication?
- How do I change my Kogan.com account email address?
- Unlinking and Deactivating Accounts through your Kogan.com Dashboard
- Turning off Notifications - Kogan App
- Kogan First - Which Payment Methods Do You Accept?
- Can I Cancel or Amend My Kogan First Membership?
Purchases & Payments
- Can I Cancel My Order?
- I Bought The Wrong Product - Can I Change or Amend My Order?
- How can I leave a product review?
- Kogan.com eGift Cards purchased on Kogan.com - Frequently Asked Questions
- Why is the Expected Dispatch Date further on some products?
- Kogan First - Why is free shipping not applying?
Delivery Enquiries
- Contacting Kogan.com Customer Care
- Can I change my shipping / delivery address?
- HAS MY ORDER BEEN DISPATCHED YET - HOW CAN I TRACK IT? (NZ ORDERS)
- Delivered - Missing items from order
- My tracking is invalid
- Why Haven't I Been Contacted For The Installation Service I Purchased?