To share access to a SmarterHome™ device, both SmarterHome™ accounts must be set up within the same geographical region.
If you are unable to share access to a SmarterHome™ device with another user through the SmarterHome™ app, this is usually because the two accounts being used are not set up within the same region.
To check which geographical region your account is set up in:
- In the SmarterHome™ app, select 'Me' from the lower menu on the screen, then click on your account name to open your account settings.
- Select 'Account and Security'.
- Check that all users who are attempting to access the device are registered in the same region.
If you have accidentally registered a SmarterHome™ account in an incorrect region, this can be resolved by deleting the SmarterHome™ account through your Account and Security settings and then creating a new SmarterHome™ account registered in the correct region.
If you have any further questions or concerns about your SmarterHome™ device, please contact our Customer Care Team. We will be happy to help.