If your wireless headphones are having issues with your connection dropping out, if your audio is distorted or if your headphones are otherwise making unexpected noise during use, follow the suggestions below.
- Check that the headphones are not damaged and are in good condition.
- Make sure that you are using the headphones within the range of your Bluetooth device. Most devices have a maximum range of approximately 10 metres. Refer to your user manual for information about the range of your particular product.
- Restart the headphones by turning them off and then turning them back on again.
- Unpair the headphones from your device and then re-pair them.
- Make sure that you are using a high-quality audio source.
- If you are using an audio source that is connected to the Internet — such as YouTube or streaming services like Spotify — make sure that your internet connection is stable.
- Disconnect your audio source from any other Bluetooth devices.
- Check whether the device you are using the headphones with has any equaliser settings or apps enabled. Adjust or disable any equaliser settings.
- Check whether there are any other devices nearby that could cause interference, such as Wi-Fi routers, microwaves, and other Bluetooth devices. Avoid using your headphones close to such devices.
- Please note that although some Kogan headphones can be connected to more than one device simultaneously, they usually can only play audio from a single device at one time.
If you are still experiencing issues with your wireless headphones after following the suggestions above, please contact our Customer Care Team for further assistance. We will be happy to help.