Kogan Wireless Headphones - FAQ and Troubleshooting – Kogan.com Help Centre

This page provides some general troubleshooting advice for wireless headphones.

Please note that this information is intended for troubleshooting issues with Kogan headphones. Although some of the recommendations below can be used to troubleshoot problems with any wireless headphones, some suggestions may not apply to headphones from other brands.

For model-specific advice about your particular product, always refer to your user manual for further information.

FAQ	Answer
My headphones do not turn on	My Kogan Wireless Headphones Will Not Turn On
My headphones will not pair with a Bluetooth device	My Kogan Wireless Headphones Will Not Pair With My Bluetooth Device Bluetooth Connection Issues
My headphones are not charging	My Kogan Wireless Headphones Are Not Charging
One side of my headphones is not working	Only One Side Of My Kogan Wireless Headphones Is Working
My headphones turn on but are not producing any sound	My Kogan Wireless Headphones Turn On, But They Do Not Produce Sound
My Kogan wireless headphones are quiet	My Kogan Wireless Headphones Are Quiet
My headphones are dropping out/making strange noises/audio is distorted	My Kogan Wireless Headphones Are Dropping Out or Making Strange Noises
My microphone is not working/I can't make phone calls	I Can't Make Phone Calls With My Kogan Wireless Headphones/My Microphone Is Not Working
My charging case is not working	Kogan True Wireless Earphones Charging Troubleshooting
Which devices are my wireless headphones compatible with?	Are Kogan Wireless Bluetooth Headphones Compatible With Consoles, TVs and Computers?

If you require further assistance with your product, please do not hesitate to contact our Customer Care Team, we will be happy to help.

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