My Kogan Robot Vacuum Cleaner Is Not Cleaning Well

There are a number of reasons why a robot vacuum cleaner may not be cleaning as well as you might expect.

This article outlines some suggestions for how you can improve the performance of your robot vacuum cleaner.

For information about your particular model of robot vacuum cleaner, please refer to the product's user manual.

Clean The Robot Vacuum Cleaner

Many issues with the cleaning quality of a robot vacuum cleaner can be resolved by cleaning the unit thoroughly.

To clean your robot vacuum cleaner, follow the instructions below:

1. Check that the underside of the unit is clean and free from obstructions and that any moving parts are in good condition.
   1. Make sure that the brushes and wheels are clean and are free from hair or other debris that may become tangled around these parts.
   2. Remove any obstructions by hand. If an obstruction cannot be removed by hand, lay the robot vacuum on a flat surface and carefully cut the obstruction loose with scissors.
   3. Detach the brushes and check that no hair or other debris is tangled around the fixture.
   4. For some robot vacuum cleaners, the left and right side brushes are different. If this applies to your model, the side brushes will be labelled with an 'L' or 'R'. Make sure to reinstall the brushes on the correct sides.
   5. Check that any removable parts are undamaged and in good condition. If the brushes are bent out of shape and cannot be straightened, they should be replaced.
   6. Make sure that the suction inlet is clear from any obstructions.
   7. If your robot vacuum cleaner has a mop pad, remove this and wash it.
   8. Wipe the underside clean with a soft cloth.
2. Remove and clean the dustbin.
   1. Empty the contents of the dustbin after every use.
   2. Wipe the inside of the dustbin clean with a damp cloth.
   3. Clean the filter by removing it from the unit and then clearing any loose dust by tapping it or wiping with a dry brush. The filter should be removed and cleaned thoroughly after every 5-10 uses.
   4. If the filter is excessively dirty or damaged from use, it should be replaced.
   5. While the dustbin is removed, make sure to clear any debris from the inside of the unit around the suction inlet.
   6. Make sure the dustbin is completely dry before reinstalling it.
3. Check that the sensors are clean and undamaged.
   1. Wipe the sensor windows clean with a soft cloth.
   2. Check that the sensors have not become damaged from use.

The image below shows a robot vacuum cleaner with a tangled brush on the left and a clean brush on the right.

Check Whether Any Parts Need Replacing

Some parts of your robot vacuum cleaner, particularly the filter, should be replaced regularly to ensure that the unit continues to clean efficiently.

Filters should generally be replaced every 3-6 months, or sooner if required.

Parts should also be replaced if they become worn or damaged as a result of regular use.

Replacement parts are often available for purchase through our website. Make sure that any replacement parts are compatible with your particular model; incompatible parts may cause damage to the unit.

Alternatively, you can contact our Support Team for advice about the availability of replacement parts for your particular unit.

Check Your Set-up

If your robot vacuum cleaner is clean and in good condition, the problem may be caused by an environmental issue.

You may be able to improve the quality of your cleaning by following the suggestions below:

1. Make sure that you are using the correct settings for your environment. Information about how to adjust your settings is provided in your user manual.
2. Robot vacuum cleaners are generally not well-suited for use on dense carpets and rugs, or on dark-coloured flooring. If your home has dark flooring or thick carpets, you may need to use a conventional vacuum cleaner to clean these areas.
3. Robot vacuum cleaners also may not work well on very smooth or highly reflective surfaces, as the sensors may not detect these surfaces correctly.
4. Make sure that the area where you are using the robot vacuum cleaner is well lit. The robot vacuum cleaner's sensors will not work well in a dimly lit area, which can cause the unit to miss areas.
5. Check the area you are cleaning for any obstructions which may block the robot vacuum cleaner. Clear any objects from your floor before vacuuming. In particular, make sure there are no power cords or long curtains that the robot vacuum cleaner could get caught on.
6. If the robot vacuum cleaner is not cleaning properly around a table, move any chairs away to provide more space for the robot vacuum to navigate.
7. Avoid using the robot vacuum cleaner on hard or rough surfaces such as asphalt or bitumen, as this may cause damage to the unit.

If you are still experiencing issues with your unit after following the above suggestions, please contact Kogan Customer Care for further assistance. Do not attempt to disassemble or repair the unit yourself.