Before returning an Android phone or tablet for surface, the device must be reset and have any accounts and passwords removed, as outlined in Preparing your Android Device for Service.
To remove your factory reset your device, follow these steps:
- Navigate to Settings and scroll down the page to General Management
- Tap on Reset > Factory Data Reset
- Scroll down the page and select Reset
- Select Delete all. Please do not try to set up the phone again as you risk linking your Google account to the device again if it was removed successfully in the second step
If you have any trouble resetting your device, or if you have any other questions or concern, please Contact Our Customer Care Team.