Kogan SmarterHome™ - FAQ and Troubleshooting FAQ Answer How do I pair my SmarterHome™ device with the SmarterHome™ app? How Do I Connect My Kogan SmarterHome™ Device To The SmarterHome™ App? I can't pair my SmarterHome™ device with the SmarterHome™ app Kogan SmarterHome™ WiFi Connection and Pairing Issues - 2.4Ghz and 5Ghz How do I pair my SmarterHome device with the Google Home and Amazon Alexa apps? How Do I Link My SmarterHome™ Device With The Google Home And Amazon Alexa Apps? My SmarterHome™ device will not connect after changing my WiFi connection SmarterHome™ Device Not Working After Changing the WiFi Connection At Home/Work How do I unbind my SmarterHome™ device? SmarterHome™ Product Already Bound to Account - Unbind Request How do I reset my SmarterHome™ device? How Do I Reset My Kogan SmarterHome Device? My SmarterHome™ device is unable to establish an encrypted channel SmarterHome™ - Failed To Establish an Encrypted Channel/Retrieve Video Stream The SmarterHome™ app is showing the incorrect time zone or language Incorrect Timezone / Incorrect App Language - SmarterHome™ Device I cannot share my SmarterHome™ device with another user I Can't Share My SmarterHome™ Device With Another User How do I update my SmarterHome™ device's firmware? How Do I Update My SmarterHome™ Device's Firmware? If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help. Related articles How Do I Connect My Kogan SmarterHome™ Device To The SmarterHome™ App? SmarterHome™ Device Not Working After Changing the WiFi Connection At Home/Work How Do I Reset My Kogan SmarterHome Device? How Do I Update My SmarterHome™ Device's Firmware? I Can't Share My SmarterHome™ Device With Another User