FAQ and Troubleshooting
This page provides some troubleshooting tips and answers to common questions about Kogan stick vacuums.
If you are looking for troubleshooting and FAQ for other types of Kogan vacuum instead, please see:
- Kogan Canister & Wet And Dry Vacuum FAQ and Troubleshooting
- Kogan Robot Vacuum FAQ and Troubleshooting
| Issue | Related Help Centre |
| My vacuum will not turn on | |
| My vacuum has lost suction power | My Vacuum Cleaner Doesn't Turn On or Has Lost Suction Power |
| My stick vacuum is turning off by itself | Vacuum Cleaner Turning Off Automatically |
| My new stick vacuum arrived in the wrong packaging | Kogan Z10/Z11 Cordless Stick Vacuum Cleaner Has V10/V11 Label |
If you are still experiencing issues with your unit after following the above suggestions, or if the problem is not addressed above, please contact our Customer Care Team. Do not attempt to disassemble or repair the unit yourself.
If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help.