FAQ and Troubleshooting
This page provides some troubleshooting tips and answers to common questions about Kogan stick vacuums.
If you are looking for troubleshooting and FAQ for other types of Kogan vacuum instead, please see:
- Kogan Canister & Wet And Dry Vacuum FAQ and Troubleshooting
- Kogan Robot Vacuum FAQ and Troubleshooting
| Issue | Related Help Centre |
| My vacuum will not turn on | |
| My vacuum has lost suction power | My Stick Vacuum Has Poor Suction |
| My stick vacuum is turning off by itself | My Vacuum Doesn’t Turn On Or Stops Whilst In Use |
| Vacuum cleaner has a blockage | How To Clean Your Stick Vacuum |
| Vacuum cleaner has a short battery life | My Stick Vacuum Battery Life Is Poor |
| The roller brush is not spinning | My Stick Vacuum Roller Is Not Turning |
| How do I find my vacuum’s manual? | To find your products manual, see How Do I Find The User Manual For My Item? |
If you are still experiencing issues with your unit after following the above suggestions, or if the problem is not addressed above, please contact our Customer Care Team. Do not attempt to disassemble or repair the unit yourself.
If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help.