When humid air enters a freezer, frost starts to grow on the surfaces of the freezer.
This can be caused by:
- Having too much food in the freezer
- Putting hot foods directly into the freezer
- Leaving the freezer open
- Putting moist or partially defrosted foods in the freezer
- Humidity when the door is opened
Frost should be removed when it is over 5mm thick by defrosting.
To defrost, follow these steps:
- Prepare by grabbing some towels or rags, and an esky big enough to store your food.
- Remove all food and drink and place them into the esky.
- Turn off the fridge or freezer.
- Place towels in preparation.
- If you have an upright fridge, place a rag or towel at the bottom of the freezer to prepare for the water dripping.
- If you have a chest freezer, place a pan underneath the drainage port big enough to catch all of the water.
- Open the door to help the frost melt faster. You can use warm water to speed up the process, but do not use boiling water. Try to avoid using scrapers, as they can damage the freezer. Only use plastic scrapers if necessary.
- If you have an upright freezer, as the ice melts, mop it up with the towels. If you have a chest freezer, monitor the pan to make sure it doesn't overflow.
- Wipe any residual moisture from the freezer so it is completely dry.
- Set the thermostat and turn the freezer back on.
- Once the freezer is up to temperature, put the food back into the freezer. Wipe any condensation from the food packaging to prevent frost buildup.
If you have any questions or concerns, please Contact Our Customer Care Team.