If your TV is not connecting to WiFi and is brand new, or has been relocated to another room it is important to check the distance between the router modem and the TV.
Most routers provide WiFi throughout a small to medium home however, obstacles such as walls, furniture and competing signals from electronic devices all affect your signal strength. This is particularly an issue in concrete or brick homes and multi-story homes.
Larger homes may have "WiFi dead spots", patches of the house that get low or no WiFi connectivity, because of the aforementioned reasons.
If you are experiencing any issues connecting to WiFi with your TV, if possible, try connecting to your TV to your smartphone's hotspot. The steps to enable your phone's hotspot to vary from phone to phone, but our Customer Care Team will be happy to assist with this if you have any questions.
| Please be aware that connecting to your phone's hotspot will use data from your phone and may incur additional charges depending on your phone plan. |
If you are able to connect to your phone successfully, your TV may be in a dead spot in your home, so consider relocating the router, TV or the interfering device to see if this resolves the issue. Alternatively, you may require a WiFi extender in your home, which simply boosts the signal. Our range of WiFi extenders can be found online by clicking here.
For further troubleshooting of your TV's WiFi please refer to these guides
If you require further assistance please contact our Customer Care Team via your Kogan.com account, we will be happy to assist you.