Prior to attempting the following steps if you are experiencing any issues with your TV, it is highly suggested that you first perform a power cycle.
Power cycles can fix a variety of issues with your TV and is highly recommended to give it a try.
Performing a Power Cycle
- Put the TV in standby mode using the power button on your remote.
- Turn the TV off at the power outlet located on the wall.
- Unplug the TV from the outlet for approximately 5 minutes.
- Plug the TV back in and turn on the power outlet.
Performing A Factory Reset
To perform a factory reset please follow the steps below using your remote.
- Press the settings icon
- Using the directional buttons on your remote, highlight support and press select.
- Scroll to Reset to Initial Settings and press select.
Performing A Software Update
| Please note: An internet connection is required for a Software Update. Please refer to your product user guide to set up an internet connection. |
To perform a software update please follow the steps below using your remote.
- Press the settings icon
- Using the directional buttons on your remote, highlight support and press select.
- Select Software Update and press select.
| Please note: If your System is running the latest firmware you will not be able to perform an update, please check back at a later date to see if there is one available. |
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Customer Care Team with any queries - please note that a photo or video of the issue can assist with identifying and resolving the issue.