The Kogan Portable Ceramic Fan Heater has a safety switch on the underside of the unit, to ensure that the heater will automatically turn off if it is accidentally knocked over.
If this safety switch is not engaged, the heater will not turn on.
To ensure that the switch is engaged, the heater should always be used in an upright position on a solid, flat surface. This allows the unit's weight to press down on the switch.
Your Kogan Heater also has a delay feature in it which prevents it from turning off before it has begun cooling down. Once you turn off your heater, it will continue to operate for approximately 30 seconds.
If your Kogan Portable Ceramic Fan Heater will not turn on or is turning off during use, please see the recommendations below:
- Avoid using the heater on carpets or other soft surfaces. The switch may not engage if the heater is used on a soft surface.
- Make sure that the heater is set up on a flat surface and check that the switch is pressed down by the product's weight.
- Do not balance the unit on top of other items, where it may be unstable.
- Always plug the device directly into a power outlet, rather than using an extension cord or a power board. Electric heaters draw a lot of power, which can easily overload a power board or cause overheating.
- Check that the unit has not overheated. Allow time for the unit to become cool, then try again to turn it on.
- Set up the heater with sufficient space for air circulation, to avoid overheating. Allow at least 1 metre of space around the unit during use.
- Check that the unit is clean and free from obstructions that may block airflow. Unplug the heater and wait until it is completely cool, then gently wipe away any dust or debris with a soft, dry cloth.
If you have any further questions or concerns about your heater, please contact our Customer Care Team for assistance. We will be happy to help.