A TV's firmware tells the TV how to function.
Having the latest firmware installed ensures that your TV runs as it should.
Even if you have the latest firmware, in many cases, reinstalling the firmware will rectify issues with your TV.
To perform a firmware update first, check that your TV's model number reads exactly:
The model number is located on the back of your TV as pictured:
Installing firmware on the wrong model TV will cause issues.
If you're unsure about your TV product code, do not proceed, please contact our Support Team below for assistance.
If you have confirmed your product code, you will need a USB stick like this:
Next, you will need to download the firmware file.
Your KALED65RT9210SVA has a firmware update available here:
Please right-click on the file link and select 'Save link as...' or 'Save target as...'
To install the firmware:
- Unplug the TV
- Copy the file directly onto an empty USB stick that is less than 32gb in size, ensuring not to place it inside a folder
- Insert the USB into the port labeled 'USB1' on your TV
- Plug in the TV
- A blue screen will appear with a loading page
- The upgrade will take a long time. Please wait patiently for the TV to restart
- During the upgrade, it is very important that you don't power off the TV. The progress bar will run three times.
- Once the upgrade is complete, the TV will automatically restart
- Remove the USB drive
If you encounter any issues after the firmware update has been completed, please try performing a factory reset and then attempt to use the TV again.
Please feel free to contact our Customer Care Team at any time during this process.