There could be several reasons why your freezer is not freezing properly. Please try the following:
- Check the temperature control setting and adjust this to a more suitable setting as per the product’s user manual
- Reduce the time the door is open, do not leave it open and refrain from opening the door many times in a row
- Inspect the door to make sure it is completely closed. Check that the door is closed properly and for any obstructions preventing the door closing properly
- Do not place hot foods into the freezer, as it can affect the overall temperature of the freezer
- If you have disconnected your freezer from power or had it open for an extended period, it will take some time to reach its target temperature
- Remove hot food and let it cool first before replacing it
- Check the state of the condenser coils. If they are dirty, it will reduce the overall cooling capacity of the freezer
Please contact our Customer Care Team if you have any further questions or concerns.