Please ensure you've left the device to charge for roughly 10 hours before trying to turn on the vacuum.
These devices are quite powerful and when fully charged should operate for around 20 minutes, depending on the model.
Remove The Main Brush And Side Brush
Sometimes the main brush or the side brush have been inserted but may not have been inserted correctly or fully. Please check the user manual for your product to remove and reinsert the brushes.
Sometimes the brushes can become tangled with debris such as hair which can stop the brushes from spinning. Please remove each brush as per the user manual and remove any debris tangled in the brushes mechanism and reinsert.
Once completed please restart your robot vacuum.
Main Wheels Are Not Turning
- Briskly turn both wheels by hand, making sure that they spin freely and each wheel shows the same amount of resistance. If they do not, inspect thoroughly for debris and remove carefully.
- Briskly tap multiple times on both sides of the bumper to remove the debris.
- Remove any debris if present on the front caster wheel and make sure that after cleaning, they can be turned freely by hand.
If tire treads are no longer visible, or if large tears are present, replace the wheel modules.
- Some robot vacuum models will include a screw that keeps the wheels attached to the housing, as shown below:
When this screw loosens, the wheel may not operate correctly, resulting in the vacuum rotating on the spot. Tightening this screw should restore correct function to the vacuum.
Replacing The Brushes
Over time brushes can become inoperable from repeated use, these brushes may need to be replaced to restore full function.
If the brushes appear to be bent or misshapen please visit the product page for your model to search for an accessory kit for replacement parts or contact our Customer Care Team.