Follow the suggestions on this page to resolve problems affecting the moving parts of a robot vacuum cleaner.
If your robot vacuum cleaner's brushes are failing to collect dirt and debris, or if the brushes are not turning while the unit is cleaning, please try the following suggestions:
- Check that the brushes are clean and free from hair or other debris that may become tangled. Remove any debris by hand or by carefully cutting it away with scissors, taking care to not damage the brushes or the unit itself.
- Remove the brushes and check that there is no hair tangled around the mechanisms where the brushes connect to the unit.
- Check that the brushes and the connection mechanisms are not damaged.
- When reattaching the brushes, make sure that they are securely connected. Sometimes the main brush or the side brush have been inserted but may not have been inserted correctly or fully. Please check the user manual for your product for how to remove and reinsert the brushes.
- Make sure that the brushes are in good condition and that the bristles are straight. If the brushes have become bent or misshapen from repeated use, they should be replaced as part of the unit's normal maintenance.
Over time, brushes can become inoperable from repeated use. Damaged or worn brushes will need to be replaced to restore full functionality.
If the brushes appear to be bent or misshapen, please visit the product page for your model to search for an accessory kit for replacement parts or contact our Customer Care Team.
If your robot vacuum cleaners wheels are loose, stuck or otherwise not turning correctly, the unit will not be able to navigate correctly.
Try the following suggestions to resolve problems with the wheels:
- Briskly turn both wheels by hand, making sure that they spin freely and each wheel shows the same amount of resistance. If they do not, inspect thoroughly for debris and remove carefully.
- Briskly tap multiple times on both sides of the bumper to remove the debris.
- Remove any debris if present on the front caster wheel and make sure that after cleaning, they can be turned freely by hand.
- If tire treads are no longer visible, or if large tears are present, replace the wheel modules.
- Some robot vacuum models will include a screw that keeps the wheels attached to the housing, as shown below:
When this screw loosens, the wheel may not operate correctly, resulting in the vacuum rotating on the spot. Tightening this screw should restore correct function to the vacuum.
If you are still experiencing issues with your unit after following the above suggestions, please contact our Customer Care Team for further assistance. Do not attempt to disassemble or repair the unit yourself.