Some of our monitors support a USB-C connection. These monitors make use of “DisplayPort over Alt Mode”. It is important to note that this format is similar to, but not the same as Thunderbolt, which also makes use of USB-C.
Alt Mode is a functional extension of USB-C which enables the USB connection to carry non-USB signals. Alt Mode(s) are optional capabilities that are unique to the USB-C connector or port that allow technologies, like DisplayPort and Thunderbolt 3, to be transmitted.
If you are having trouble connecting to your monitor via USB-C it is important to check that both the cable and port being used are compatible.
You can find out if your device is compatible by checking the user manual for your device or by visiting the manufacturer's website. Drivers may be required for your device please ensure that you have checked for updates for the device’s drivers.
If using a direct USB-C to USB-C cable, up to 3m for USB 3.1 Gen 1 (5Gbps), or up to 2m for USB 3.1 Gen 2 (10Gbs) are recommended.
Please note: USB-C DisplayPort Over Alt Mode is not supported by versions of Windows prior to Windows 10.
Apple devices like the new MacBook support Thunderbolt 3 Alt-Mode only, and are unfortunately not compatible with the DisplayPort Alt-Mode utilised by these monitors. In this case, it is recommended that you make use of a USB-C to HDMI/DisplayPort adaptor instead of a direct USB connection. For information about connecting a Mac to a monitor please follow check this guide: How Do I Connect A Mac Computer To My Monitor?