This article provides simple step-by-step instructions showing how to upgrade your TV firmware.
IMPORTANT: This applies to customers living in New Zealand and Australia, with one of the following TVs. Installing this update on a different model TV from those listed below will negatively affect the performance of your TV. Please double-check that your TV product code is one of the following:
Your product code is located on the back of your TV as pictured:
The product code must be identical to one of the product codes shown above.
If you're unsure about your TV product code, please contact our Support Team for assistance.
What you need: a USB memory stick and the firmware file
You will need a USB stick like this:
Please ensure that the memory stick is correctly formatted as 'FAT32' on Windows 'MS-DOS (FAT)' on Mac.
Next, you will need to download an upgrade file. Your TV has a firmware update available at the following link:
Please right-click on the file link and select 'Save link as...' or 'Save target as...'
To successfully update your TV's firmware, please follow these steps:
1. Copy the 'upgrade_loader_common_debug_globe_ap_8.0_20190829_KG.pkg' file directly to the empty USB stick, ensuring not to place it inside a folder.
2. Turn your TV off and disconnect it from power.
3. Insert the USB into USB port one on your TV.
4. Connect the TV to power and turn it on.
5. The TV will automatically update.
6. Wait until the TV has updated. Please note, it will completely reset 3-4 times before completing the update and displaying the initial setup page.
7. Remove the USB.