The monitor should have an LED indicator that will be on if there is power. If there is no LED light on the Monitor please try the following.
- Press the power button and wait a couple of seconds for the monitor to start or show an LED.
- Confirm the monitor is plugged in and turned on at the outlet. Use a different power outlet or test the power outlet with another device.
- Whilst the monitor is turned off at the wall, make sure the power cord is fully inserted at both ends.
- Exchange the power cord with another cord that suits, if one is available.
If you have a monitor that has an LED that is lit but will not power on, consult the user manual for your product to see if there are any switches that might also be required. Test that the LED changes colour when the power button is pressed.
If the LED does not change colour when the power button is pressed there may be an issue with the power switch. Please inspect the switch for any damage or if the button is stuck.
If your monitor does not have power after trying the above please contact Kogan support
Monitor Has Power But Is Not Displaying
If the monitor responds to the power button being pushed but it is not showing anything on the screen, please attempt the following.
Check Your Cabling
A loose cable from your connected device will not register on your monitor as an input and will not display. Some monitors will turn themselves off if no input is found. Please ensure that the cable is supported by both the monitor and your connected device and that it is firmly plugged in.
Check That Your Monitor Is Using The Correct Input Source
Most monitors have multiple input types as such these might need to be manually changed on the monitor itself. Please check the user manual for your product to confirm that there is a button to press to select the video source to your method of connection. Some monitors will auto-connect to a source so please unplug any other connected devices.
Remove Any Adapters To Test
If you are using a third-party adapter this might not be supported by the monitor or the device you are connecting the monitor to. Please try connecting another device such as another PC or Mac, a gaming console and DVD or Blu Ray Player.
Check Your Device's Settings
If all the connections seem to be correct you may need to check that you do not require an update of your graphics drivers.
- Go to Settings (Windows + I) > Update & Security > Windows Update.
- Click Check for Updates
If the drivers are up to date please ensure that you have got the display settings on your device set correctly. Please ensure that you check that the resolution is not set too high for your Monitor by checking the resolution settings on another monitor or by booting the device in safe mode.
If your monitor does not display after trying the above please contact Kogan support