Should you be unable to open your washing machine door please attempt the below troubleshooting as a first step:
- Turn off the machine and unplug from the mains
- Allow the door lock to cool down for 5-10 minutes
- Whilst the machine is off, attempt to open the door
- Reconnect the washing machine to the mains and resume normal usage
If you are still finding that the door will not open as normal, the washing machine may still have water in it and may not be draining properly – please see Why is Water Not Draining Out of the Washing Machine?
Please feel free to contact our Support Team via your Kogan.com Order History for any further assistance.