In rare cases, refurbished or international phones may be locked to an existing phone service carrier.
One of the models that may be affected by this is the Google Pixel 3, which may be locked to a T-Mobile account when delivered. This issue can be easily resolved by downloading an app.
To unlock the phone for use in Australian or New Zealand networks, please follow the steps below:
- Connect to WIFI
- Download the unlocking app from the Google Play store called “T-Mobile Device Unlock For Google Pixel Only"
- Open app
- Press eligible check and then permanent unlocking
- Restart phone
Once this has been completed, your phone should be ready for use.
If you have any further issues, please do not hesitate to contact us, we will be happy to help.