FAQ and Troubleshooting
This page provides some troubleshooting tips and answers to common questions about Kogan robot vacuums.
If you are looking for troubleshooting and FAQ for other types of Kogan vacuum instead, please see:
- Kogan Canister & Wet And Dry Vacuum FAQ and Troubleshooting
- Kogan Stick Vacuum Cleaner FAQs and Troubleshooting
Power/Charging Issues
| Issue | Related Help Centre |
| My robot vacuum cleaner will not turn on or turns off by itself during use | My Kogan Robot Vacuum Cleaner Will Not Turn On Or Turns Off By Itself |
| My robot vacuum is not charging | Robot Vacuum Cleaner Not Returning To Charging Base/Not Charging After Use |
| My robot vacuum turns off immediately after leaving the charging dock | My Kogan Robot Vacuum Cleaner Turns Off After Leaving The Charging Dock |
Movement/Sensor Issues
| Issue | Related Help Centre |
| My robot vacuum does not return to the charging dock |
Robot Vacuum Cleaner Not Returning To Charging Base/Not Charging After Use |
| My robot vacuum is missing areas when cleaning | Robot Vacuum is Missing Areas When Cleaning |
| My robot vacuum is moving in wrong directions, getting stuck on objects, or fell down stairs | My Kogan Robot Vacuum Cleaner's Sensors Are Not Working |
| My robot vacuum’s brushes are not working |
My Kogan Robot Vacuum Cleaner's Parts Are Not Moving Correctly |
| My robot vacuum is not recognising the dustbin | Robot Vacuum Doesn't Register the Dustbin Being Inserted |
| My robot vacuum is spinning in circles | Robot Vacuum Cleaner Going In Circles |
| My robot vacuum’s moving parts are not spinning | Robot Vacuum Moving Parts Are Not Spinning |
Performance Issues
| Issue | Related Help Centre |
| My vacuum has lost suction power | |
| My robot vacuum cleaner does not clean well | My Kogan Robot Vacuum Cleaner Is Not Cleaning Well |
Connectivity/SmarterHome Issues
| Issue | Related Help Centre |
| My SmarterHome robot vacuum will not connect to the SmarterHome app |
Kogan Smarter Home App Start-Up and Connection - Manual Kogan Smarterhome™ WiFi Connection and Pairing Issues - 2.4GHz and 5GHz |
Other Issues
| Issue | Related Help Centre |
| How do I clean my robot vacuum? | How Do I Clean My Robot Vacuum? |
| Why is my robot vacuum excessively noisy? | Why Is My Kogan Robot Vacuum Cleaner Excessively Noisy? |
| My robot vacuum is not saving my floor maps | Kogan Robot Vacuum Not Saving Maps - Maps Are Not Saved Each Clean |
If you are still experiencing issues with your unit after following the above suggestions, or if the problem is not addressed above, please contact our Customer Care Team. Do not attempt to disassemble or repair the unit yourself.