Q: Where can I purchase a Kogan.com eGift Card? Do you sell Kogan.com eGift Cards?
A: Kogan.com eGift Cards can be purchased online at Kogan.com
The eGift Card will then be delivered to the email used to purchased the eGift Card.
Q: How can I purchase a Kogan.com eGift Card?
A: To purchase a Kogan.com eGift Card, you must have a valid Australian credit, debit or a pre-paid card.
Q: How quickly will the Kogan.com eGift Card be sent?
A: Most Kogan.com eGift Cards are delivered within 5 minutes. If your Kogan.com eGift Card order is not delivered to your email account within 24 hours after purchase, please get into contact with us here
Q: Are Kogan.com eGift Card refundable?
A: Due to the nature of Kogan.com eGift Cards, they are non-refundable.
Q: Are Kogan.com eGift Cards exchangeable with plastic gift cards?
A: Unfortunately, it is not possible to exchange an eGift Card for a physical one. Kogan.com eGift Cards are digital only.
Q: I haven't received my Kogan.com Gift Card?
A: If you have not yet received the email containing the eGift Card Code, we recommend checking any spam or junk folders in your inbox. The subject line of the email is "Your eGift Card is here!"
Sometimes, emails can get incorrectly marked as spam/junk.
If you still are unable to locate your eGift Card, please contact our Customer Care Team using the link below.
Q: How do I use my eGift Card?
A: Follow these easy steps to redeem your Kogan.com eGift Card:
Purchase an eGift Card on Kogan.com
A unique eGift Card Code will be sent to your email address that was used to make the purchase instantly.
Redeem the eGift Card Code by accessing your account dashboard and entering your unique eGift Card Code that will convert it to Kogan.com credit.
Find a product on Kogan.com and apply the credit to make your purchase
If you experience any issues along the way, please contact our Customer Care team below.
Q: How long do I have to use my eGift Card?
A: Your Kogan.com eGift Card will expire 3 years from your purchase date.
Q: Is there anything I can't use my Gift Card for
A: Your Kogan.com eGift Card can be used toward any purchase made on Kogan.com after being converted to credit. The eGift Card cannot be used towards other Kogan.com Services not sold on kogan.com like Kogan Insurance, Kogan Internet, Kogan Energy, etc.
Q: Can I return purchases made with my Gift Card?
A: Our normal store return policies apply for products that are purchased using a Gift Card (see here for details).
Q: What should I do if I accidentally delete the eGift Card email before I redeem it as credit?
A: Your eGift Card is just like cash and you are responsible for its safe keeping at all times. If accidentally delete the email, please contact our Customer Care team.