We are constantly updating our User Guides to ensure that we have the most accurate and easy to understand steps in them.
Whether you want to check the latest version of your products User Guide, or have lost your printed copy, you can follow these steps for more information.
If your product is one of the brands listed below, the User Guide for your product will be available within your account.
This short video shows the easiest way to locate your manual.
The steps shown in this video are:
- Login to Kogan.com
- In the menu at the top right, open Order History
- Navigate to the order that contained your item, and click "Show Details"
- Scroll down to the item that you need the manual for
- Click the "User Guides" button
If your item was purchased from a Kogan Marketplace seller it will advise "Sold by and ships from", in which case you can simply click "Contact Seller" to request your products manual.
If you have purchased products such as Apple, Samsung, DJI, Google, Xiaomi, Microsoft, Asus or similar, check their help centre directly for the most up-to-date versions of their product guides. You can find some common help centres linked below.
If you are not able to see your order in your Order History, please attempt to add the order to your account using these steps.
If you are still unable to locate your order, check the label with the product details, usually on the back of the item. Examples of this label can be found in the images below. The label contains the model number which can be entered into the Help Centre.
Please note: the label may also contain the serial number, which typically contains 4 digits at the end. The serial number is specific to your individual item, so searching it in the Help Centre will not return any results, you must search the model number.
If you have any questions or concerns or are unable to locate your products manual, you can contact our Care Team.