This guide shows how you can pair both of your Samsung Galaxy Bud Plus Earbuds when you find that only one will pair to your device.
Before you attempt any other troubleshooting, check the earbud is properly placed into the charging case. There should be no debris in the case, and when you lightly wiggle the earbud and move it from side-to-side, you should feel that the earbuds tips are touching the case.
Once you have ensured the earbuds are properly in the case, charge the earbuds for at least 4 hours uninterrupted. Once this is complete, restart both the earbuds and your smart device. Shut down the smart device, and leave it off for at least 30 seconds, then power it back on. Then, try pairing the buds to your device again by navigating to Settings > Connections > Bluetooth.
Re-pair the Galaxy Buds to your smartphone and check to see if both buds work.
Once connected, please make sure that the Galaxy Buds are fully up to date by heading to Galaxy Wearable app > About earbuds > Update earbuds software > Download and Install.
Finally, reset the buds via the Samsung Wearable app > About earbuds > Reset.
If you find that none of the troubleshooting above rectified the issue, then the following steps will very likely rectify the pairing issues:
- The first step is to open the app on your smart device and ensure that at least one of your earbuds are paired
- Open the case, and lightly press on the back of the earbud
- After a few seconds, the middle light in the case will begin to flash. After a few more seconds, it will begin to flash red, at which point you can stop pressing on it
- Close the case for ten seconds
- Attempt to reconnect the earbuds
- If this has not rectified the issue, remove both earbuds and place them in your ears
- Press on the rear of both buds until you hear a noise from the buds
- Pair the buds to your smart device again
If this has not rectified the issue, please do not hesitate to contact us, we will be happy to help.