Kogan refunds are processed by reversing the original transaction.
When you are issued a refund, you receive an email notification once the refund has been processed from our end. This does not indicate that the funds have arrived back in your original payment account, only that the funds have been issued. The amount of time before you will receive your funds depends on the payment method used pay for the order, and how fast that service processes funds that are received.
How To Check Your Payment Method
To check how you paid for an order, first navigate to your Order History by clicking here or by following these steps:
- Navigate to the Kogan home page
- In the top right corner, log in to your Kogan account, marked "1" in the image below
- Click on Order History, marked "2" below
Within your Order History, you will see all of your orders placed through your account.
Each order will show a preview of one of the items that you ordered.
Click on the order that contained the item being refunded.
Scroll down below, until you see "Order Total" after the last item.
Underneath your order total, you will see a breakdown of how you paid. In the example above we can see that $20.00 of Kogan Account Credit was used, and the rest was paid for using a Kogan credit card.
How Will My Refund Be Issued Via My Payment Method?
We support a huge range of payment methods. Once you have located which payment method or payment methods you used, please find them below for more information:
Kogan account credit, Qantas points, and Kogan and Citi credit card points are not redeemable for cash, and as such, any refunded orders that were placed in part or in full with account credit or points will have the corresponding amount reissued as an account credit. As an example, if the order shown in the image above was fully refunded, $20.00 account credit would be reissued to their account and the rest would be reversed to the Kogan credit card.
Payments that are refunded to a Credit or Debit card are subject to transfer times of the bank itself. Often the funds will be available up to 5 business days after processing but can take up to a month, depending on bank processing times. For AMEX payments, if you are having trouble locating the refund, make sure you check for the funds against the original payment date.
When a refund is issued via Zip Pay, you will receive an email.
Typically once a Zip Pay refund has been processed from Kogan, it will take up to 5 days to show in your Zip Pay account, however, for the most up-to-date information about Zip Pay and Zip Pay refunds, please visit the Zip Pay Help Centre.
The Expected Timeframe Has Passed, And I Still Have Not Received My Funds
In the event that you find the transfer time estimate has elapsed, and you are still unable to locate your funds, contact our Support Team. Our team can then provide a receipt which can then be used to investigate further with your chosen payment method's Support Team.