The weight and specifications of your parcel include the item’s packaging as well as the item itself. Please note that if the dimensions displayed on your parcel’s packaging are different from the item’s specifications on our website, this is due to the manner in which the product is packaged and dispatched.
For example, the weight shown on your parcel might be in excess of your item’s weight because of the packaging. Alternatively, the size may be smaller than expected because the item is not fully assembled for transit purposes. Rest assured that your item will match the specifications advertised on our website.
If you do have any concerns that the product was not advertised properly, or that the item is different to what you were expecting, we would be more than happy to hear your concerns and assist you further. You can contact the Kogan.com support team here.