Robot Vacuum Cleaners use a variety of sensor to navigate and clean. Without these sensors functioning properly, the robot vacuum will not work properly.
If your robot vacuum stop working and displays an error related to the sensors, there are two troubleshooting steps that may rectify the issue.
Update the Vacuum's Firmware Using the SmarterHome™ App
Some Kogan vacuum cleaners are compatible with the Kogan SmarterHome™ App and are able to have their firmware updated.
The first thing to attempt if your vacuum advises of a sensor issue is updating the firmware from within the SmarterHome™ App.
Clean the Robot's Sensors
A robot's sensors allow it to move around accurately, and for this reason, it is important that they are clean.
To locate the sensors in your vacuum cleaner, and for more information on how to clean them, check the user manual for your product or contact Kogan support.
If neither of these troubleshooting steps has rectified the issue, please contact Kogan support.