Robot Vacuums use a variety of sensors to ensure that they can navigate properly.
Kogan Robot Vacuum cleaners navigate through their clean, and once they need to be recharged, return to their charging base. Navigation is tricky though, and there are a few things that can stop your robot from reaching its charger.
Space Around the Vacuum
The first thing to check is that you have left space to the sides and in front of the charging base. For Kogan Robot Vacuums, the minimum distance is typically half a meter on each side and 1.5 meters in front, as shown below.
This means that your vacuum will likely not work if you place the charging base near an adjacent wall, table, chair or other furniture, even if it is just a small leg or similar. To check the space required, for your vacuum check the user manual for your product or if you are unable to locate your User Manual, contact Kogan support.
The Vacuum Rarely Fails to Return to the Dock
In some cases, Robot Vacuums can get stuck or there will be an issue that prevents them from returning to their base. If this occurs as a one-off, manually return the robot to its base, and line up the contact pins of the robot with the contact pins of the charger, and it should start to function again normally. If this occurs regularly, check if there is a specific area that the robot vacuum fails, this may be a sign that there is uneven flooring or some other obstacle that is causing the robot to get stuck. If there are no obstacles, check the following sections for more information.
Colour of the Floor
Some Kogan vacuums can only operate on lighter coloured flooring.
If you find that your vacuum is struggling to navigate or return to its base, the flooring colour may not be suitable. To confirm if your vacuum is affected by dark floors, you can check the product listing or the products user manual. If you are unable to locate your User Manual, contact Kogan support.
Clean the Sensors and Update the Vacuum Cleaners Firmware
Each robots vacuum cleaners are slightly different, but they do on occasion need cleaning, so they perform their best.
Some Kogan vacuums also require firmware updates from time-to-time, which can be completed through the SmarterHome™ app if applicable.
The Robot is Locating the Base But Is Not Charging
When a robot vacuum is successfully able to find it's charging base, it should start charging automatically.
If it does not start to charge automatically, check that contacts on the charger and on the base of the robot are clean, and are lining up. For more information on how to clean your robot vacuum, check the user manual for your product or contact Kogan support.