If you're contacting us regarding a charge of $11.99 or $99 on your account recently, this will be your monthly or yearly Kogan First renewal fee.
Kogan First is an opt-in premium membership service that you can add to your cart via the Kogan First sign-up box during checkout.
You can see an example of the Kogan First sign-up box here, which you have likely ticked whilst completing a recent order:
Once you've opted-in to your Kogan First trial, you can manage your trial from your Kogan.com Customer Dashboard here, including opting-in to receive an email reminder 3 days before your billing date as shown below:
Please note that previous payments are non-refundable.
You can read more about Kogan First at the following link: https://www.kogan.com/au/kogan-first/