If you're contacting us regarding a charge of $10.99 or $99 on your account recently, this will be your monthly or yearly Kogan First renewal fee.
Kogan First is our premium membership service that is presented at your shopping cart via a sign-up box which offers exclusive benefits. Additionally, if you are eligible, you will have a Free 14 day trial offerred.
You can see an example of the Kogan First sign-up box below, which you can untick if you do not want to proceed with it:
If you've decided to give our Kogan First membership a go, you can easily manage the trial from your Kogan.com Customer Dashboard here. You can also choose to receive an email reminder 3 days before your billing date as shown below:
You can also cancel your Kogan First membership at any time by signing into your Kogan.com Customer Dashboard here and clicking the "Cancel Renewal" button as shown below:
Please note that previous payments are non-refundable.
You can read more about Kogan First at the following link: https://www.kogan.com/au/kogan-first/