FAQ and Troubleshooting
|My TV is not turning on and doesn't seem to have any power.||My TV is not turning on and doesn't seem to have any power.|
|My Remote is not working, my TV is not responding.||My Remote is Not Working|
|My TV has picture but no sound.||My TV has Picture but no Sound|
|My TV has sound but no picture.||My TV has Sound but no Picture|
I'm concerned about the picture quality; is my TV 4K?
|Is My TV 4K? How do I set up 4K? Why Doesn't My 4K TV Look 4K?|
|Why is my TV not sharp / not bright / too bright / colours incorrect.||What are the best picture settings for my TV?|
|How do I use Netflix on my device?||Netflix - What Is It and How Can I Use It?|
|What applications are compatible with my Smart or SmarterTV™?||
What applications are compatible with my Smart or SmarterTV™?
|How do I use 4K HDR with my Xbox or PlayStation 4?|
|I am having trouble connecting my TV to WiFi.|
|Which Wall Mount is Right for My TV?|
|How do I connect to a Soundbar?|
|I am having reception issues when using Digital TV.|
|How do I update my TV's software?||
Firmware Update - XU9210 / XU9250 / XT9310 / XT9510 / XR9510 / XR9210
|How To Setup Your Storage Device For PVR on 4K TVs|
If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help.