A TV's firmware tells the TV how to function.
Having the latest firmware installed ensures that your TV runs as it should. Even if you have the latest firmware, in many cases, reinstalling the firmware will rectify issues with your TV.
To perform a firmware update first, check that your TV's model matches one of the below models exactly. If it does not, search your model in the Kogan.com Help Centre.
| RH9210 | RH9220 | RH9310 | RH9320 |
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| RH9510 | RF9210 | RF9220 | RF9230 |
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| RF9310 | RF9320 | R93T | |
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Your product code is located on the back of your TV as pictured:
Installing firmware on the wrong model TV will cause issues.
The product code must be identical to one of the product codes shown above.
If you're unsure about your TV product code, please Contact Our Customer Care Team.
You will need a USB stick.
Please ensure that the memory stick is correctly formatted as 'FAT32' on Windows 'MS-DOS (FAT)' on Mac.
Next, download the firmware file:
Please right-click on the file link and select 'Save link as...' or 'Save target as...'
To successfully update your TV's firmware, please follow these steps:
- Copy the 'upgrade_loader_no_tvcertificate_no_tvconfig.pkg' file directly to the empty USB stick, ensuring not to place it inside a folder.
- Turn your TV off and disconnect it from power.
- Insert the USB into either USB port on your TV.
- Connect the TV to power and turn it on.
- The TV will automatically update.
- Wait until the TV has updated. Please note, it will completely reset 3-4 times before completing the update and displaying the initial setup page.
- Remove the USB.
If you have any questions or concerns about this process, please Contact Our Customer Care Team.