This article provides simple step-by-step instructions showing how to upgrade your TV firmware.
IMPORTANT: Please double-check that your TV product code is 'KALED50XU9210STB'
Installing firmware on the wrong model TV will cause issues.
Your product code is located on the back of your TV as pictured:
The product code must read 'KALED50XU9210STB' exactly.
If you're unsure about your TV product code, please contact our Support Team for assistance.
What you need: a USB memory stick and the firmware file
You will need a USB stick like this:
Please ensure that the memory stick is correctly formatted as 'FAT32' on Windows 'MS-DOS (FAT)' on Mac.
Next, you will need to download an upgrade file. Your 'KALED50XU9210STB' has a firmware update available at the following link:
Please right-click on the file link and select 'Save link as...' or 'Save target as...'
How to install:
- Copy the file onto a USB stick.
- Disconnect the TV from power
- Insert the USB stick into the USB port.
- Connect the TV to power.
- A blue screen with a loading page will appear.
- Once the installation is complete, reset the TV before use.
Please feel free to contact our Support Team via your Kogan.com Order History for any assistance.