Correct Positioning and Installation
Most issues to do with hot air coming from the exhaust, or the unit producing cool air but not cooling down the room, can often be a result of how the unit has been positioned or installed in your household.
Portable air conditioners should only be used on flat, stable surfaces, with convenient access to a nearby window. Uneven surfaces can cause excessive noise, vibration, or general poor performance. Always provide and maintain ample distance between the unit and the surrounding walls, as this will ensure optimum performance and air circulation:
Portable air conditioners must have their exhaust hose appropriately installed using the included window kit to ensure that the product is expelling the hot air from the household instead of it re-circulating into the room.
Please see below for an example demonstrating how the window kit should appear in use. The included kit is compatible with both horizontally and vertically-oriented windows, providing it is correctly installed:
Unit Failing to Cool
If, after double-checking the steps above, the portable air conditioner has been installed correctly but still fails to cool, we recommend some basic troubleshooting steps to make sure that the unit is set up for operation:
- Ensure the Air Conditioner is set to 'Cool' mode. Many products will have a 'Heat' feature as well, so always check that the correct mode has been enabled.
- Set the temperature to 20-22°C, slightly below average room temperature.
- Ensure the exhaust hose is securely connected to the unit - you can do this by turning the hose end to lock it in place.
- Ensure that the other end of the exhaust hose is securely connected to the window bracket, which in turn is installed at the nearest window (as demonstrated above).
It is always worth ensuring that the filters on the unit are regularly cleaned to ensure that air can still flow from the unit freely:
- Turn the air conditioner off and unplug from the power supply.
- Remove the filters as shown in the product manual for your unit. Some examples are shown below.
- Wash the air filters in warm soapy water. Do not put the air filters into a dishwasher or use any other chemical cleaners. Ensure the filters are completely dry before replacing them.
- Put the filters back into their original positions in the unit.
If you continue to have issues with the performance of your air conditioner after checking through all of these steps, please contact our Customer Care Team.