FAQ and Troubleshooting
| FAQ | Answer |
| My TV is not turning on and doesn't seem to have any power. | My TV is not turning on and doesn't seem to have any power. |
| My Remote is not working, my TV is not responding. | My Remote is Not Working |
| My TV has picture but no sound. | My TV has Picture but no Sound |
| My TV has sound but no picture. | My TV has Sound but no Picture |
| I'm concerned about the picture quality; is my TV 4K? | Is My TV 4K? How do I set up 4K? Why Doesn't My 4K TV Look 4K? |
| Why is my TV not sharp / not bright / too bright / colours incorrect. | What are the best picture settings for my TV? |
| How do I use Netflix on my device? | Netflix - What Is It and How Can I Use It? |
| How do I use 4K HDR with my Xbox or PlayStation 4? | |
| I am having trouble connecting my TV to WiFi. | |
| Which Wall Mount is Right for My TV? | |
| How do I connect to a Soundbar? | |
| I am having reception issues when using Digital TV. | |
| How do I update my TV's software? |
Firmware Update - XU9210 / XT9310 / XT9510 / XR9510 / XR9210 |
If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help.