If your Kids Smartwatch is not turning on, please attempt the following troubleshooting:
- Turn the power switch off for 30 seconds.
- Turn the power switch on again and then press the home button to turn it on.
- It should now work properly. If it doesn't work, try to recharge the battery and try again.
If your Kids Smartwatch is not charging, please attempt the following:
- Try to charge the watch with a different micro USB cable.
- Check if the computers USB port or adapter you are using to charge the device is working with other electronic devices.
- Switch USB ports or power adapters.
If you have attempted these troubleshooting steps, and you find that the watch is still not functioning as expected, contact Kogan.com support.