To get the most out of your TV, it is important it using the latest Firmware.
If you have purchased a Kogan Smart HDR 4K LED TV Android TV™ (Series 9, RU9210), there has been an update released to improve the performance of your TV.
The TVs in this range have the following product codes:
You can check the product code on the back of your TV as pictured:
To update your TV, press the Menu button on your remote:
In the menu, navigate to Settings, then Device Preferences, select About and choose Build Number.
If your build number is PTM4.191019.125, all you need to do is turn your TV off, unplug it from the power for thirty seconds, and then plug it back in and turn it on.
If your build number is less than this, installing the latest update can be completed easily once your computer is connected to the internet.
Once you have setup the TV, please go to Settings, then Device Preferences, select About and choose Software Update to install the latest software.
After completing the update the TV will display the home screen. Navigate to Settings, Device Preferences, Reset and select Erase Everything and set-up the TV again.
In the event that you are unable to complete the update, or require any other assistance, please go to Settings, then Device Preferences, About, Status, and finally Serial Number. Please copy down the serial number and contact us through your account.