Upon receiving your mattress and unpacking it, it will slowly grow in size.
Initially, you may find that your mattress is creased, bent, folded or does not fit. You may also find that it is thinner than advertised.
In the factory, the mattresses and mattress toppers are compressed using a powerful machine. Compacting the products allows them to be shipped efficiently.
This does not have a lasting effect on the mattresses or mattress toppers, but it does take some time for them to expand to their original shape. During this time, the mattress may not conform to the listed specifications.
Please note, this is perfectly normal, and the mattress will gradually rectify itself as it fully expands.
In the event that the issue is not rectified within 48 hours of unwrapping the bed, please contact Kogan.com Support.