"*Unknown Account* has already bound the device” is an error that can occur on rare occasions with SmarterHome™ devices, but is nothing to be concerned about.
The manufacturer tests a select few products from each batch at random, to ensure the devices are up to our high standard.
Once the product is confirmed to be working well and in excellent condition, it should be unbound in the factory.
In some cases, this step is missed, and we apologise for any inconvenience or concern that this has caused.
Rest assured that your device is brand new, unused and is covered under warranty.
Please submit a report using the “Apply to Unbind” option, which is displayed when the error occurs.
If you have not done so already, kindly submit a report through the Kogan SmarterHome™ app, and allow up to 2-3 business days for your device to be unbound. Following this, a team member will follow up through the app itself confirming the unbinding process.
If you do not receive a follow up regarding your unbind request after 3 business days, or if you experience any difficulties throughout the process, please respond to our support team and they’ll be happy to assist you further.