| Please Note: It is extremely important that you complete these steps prior to returning your device. Failure to do so will mean that our technicians will not be able to proceed, and the device may need to be returned to you. If you are unable to complete any of the steps outlined in this guide. |
Before returning an iOS device for service, any data and Apple IDs must be removed prior to its return.
If your iOS device is paired with an Apple Watch, please make sure you unpair your devices before your return.
We always recommend you backup your iOS device before following these steps wherever possible.
If you will be using any SIM card in a non-Apple device going forward, please make sure that you Deregister iMessage as well.
For the most up-to-date steps available, always refer to Apple Support.
Remove all data from your device
Step 1:
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Open Settings.
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Tap [your name] > Find My.
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Tap Find My iPhone, then tap to turn it off.*
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Enter your Apple ID password. Forgot your password?
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Tap Turn Off.
Step 2:
iOS 10.3 or later
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Tap Settings > [your name].
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Scroll down and tap Sign Out
iOS 10.2 or earlier
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Tap Settings.
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iCloud - Sign Out then tap Sign Out again.
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Tap Delete from My [device] and enter your Apple ID password.
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Go to Settings > iTunes & App Store > Apple ID > Sign Out.
Step 3:
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Go to Settings > General > Reset > Erase All Content and Settings.
If you cannot access your device because it won't power on or isn't responding, you can erase and remove any Activation Lock remotely:
If your device can turn on but is unusable, please make sure it is turned off before proceeding.
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Sign in to iCloud.com with their Apple ID.
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Go to Find My iPhone.
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Click All Devices at the top of the screen.
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Select the device that you want to remove from iCloud.
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Click Remove from Account.
What comes next?
Once the above steps are complete, remove any SIM card, case, screen protector and other accessories from your device and pack the unit for a safe return.
Please do not return your product before contacting our Support Team as there may be certain return information and labels required before sending.
If you have been in contact with our Support Team before doing these steps, simply continue with any remaining steps mentioned during your discussions.