If your TV supports 4K content, there may be additional setup steps required depending on the content you wish to view. Below are three common settings that may need adjustment in order to view 4K content.
HDMI 2.0 and 2.1
Playing 4K content from services such as Foxtel, Netflix and YouTube through hardware like a Chromecast or set-top box, relies on an HDMI 2.0 connection with HDCP 2.2 enabled. This allows for content up to 4K at 60Hz.
HDMI 2.1 allows for content up to 4K @ 120Hz and HDR support.
Both the Media hardware and the TV must support the same standard to be compatible with each other.
Ensure the HDMI cable utilised is capable of at least an HDMI 2.0 standard. Cheaper cables may only operate at an HDMI 1.4 standard and allow for a maximum resolution of 1080p.
Please note: Some HDMI ports on your TV may differ between 1.4 and 2.0/2.1, if you are having trouble achieving this on one port, check your TV's manual, and try a different port.
Setting Up Your TV for 4K HDR @ 60Hz with HDMI EDID
HDMI EDID (Extended Display Identification Data) is a protocol for your TV to communicate with external devices over HDMI. Some of the 4K Kogan TV range has the EDID resolution set to 2K as default so external devices read this as the max resolution. In order to display HDR content in 4K @ 60HZ the EDID settings may need to be changed.
The general path for changing EDID settings is 'Menu' -> 'Functions' - 'HDMI EDID'. You may also find that this option is listed as 'HDMI 2.0' on some models, but you will still have the option to set this to '4K' or 'Enhanced' as well.
This path varies for each TV, please refer to the TV user manual for more details
Please note: When changing this setting from your TVs home menu, the option to change this may appear greyed out or locked to HDMI 1.4
Ensure you first switch to the desired input source, such as your external media player or gaming console, then open the same settings menu where you will then be presented with the option to change this setting to ‘HDMI 2.0’
HDCP is an anti-piracy measure that will generally only allow the output of content up to 1080p if it set to 1.4. In order to view 4K content with an HDMI connection, HDCP must be set to 2.2.
For our 4K TV range, this can generally be adjusted through the settings menu - for specific steps on enabling this, please refer to the relevant user manual.
This applies to the following Kogan TV models:
- MU8010 Series
- MU8510 Series
- LU8010 Series
- NU8010 Series
- JU8100 Series
- JU8200 Series
- KU8100 Series
- KU9210 Series
- RU8510 Series
- RU9210 Series
- XT9310 Series
- XT9510 Series
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Support Team via your Kogan.com account with any queries - please note that a photo or video of any issue can assist with identifying and resolving the issue.
For more information regarding the 4K capabilities of your TV please refer to: