Soundbar Troubleshooting Guide

Problem

Possible Solution

Unable to connect the soundbar to the TV

See How To Connect your TV to a Soundbar or Sound System.

Unable to connect a subwoofer with the soundbar

The steps vary depending on the soundbar, please see your Product's User Guide.

Cannot pair to Bluetooth

If you cannot pair a device to your soundbar and it supports Bluetooth, try these steps:

1. On any device you have previously paired, including your TV, open your Bluetooth settings and select 'Unpair' or 'Forget'.
2. Perform a power cycle on your soundbar.
3. Pair your soundbar again.

Low volume or no sound on Bluetooth

Raise the volume on both the connected device and the soundbar.

Bluetooth disconnects or cannot connect

• Remove obstructions between the soundbar and the device.
  
• Shorten the distance between the soundbar and the device.

No sound on HDMI

• Select a different input, and then return to the HDMI input.
  
• Check that the TV or other device is set to PCM audio output mode.
• Disable all HDMI CEC functions on the source device, then reconnect to the soundbar. See:
  • What is HDMI CEC?

Poor sound quality

Check that the device connected to the soundbar is turned up to its maximum volume before increasing the volume on the soundbar, then adjust the bass and treble levels accordingly if needed.

If there are any loose objects on the same surface on the soundbar is placed on, they may vibrate as the speaker plays causing unwanted sound. This includes possible loose cables.

No power

Perform a power cycle.

How can I play free-to-air from my TV through my soundbar?

• What is HDMI-ARC?
• How To Connect Your TV To A Soundbar Or Sound System

The remote control is not working

My remote is not working, how can this be fixed?

How can I control my soundbar using my TV remote?

There is a delay

Why is there a delay in the audio from my Soundbar or Sound System?