If you find that your soundbar is not working as you expect, first consult your product's user guide:
If this has not resolved the issue, some common troubleshooting is listed below.
Setup
Problem |
Possible Solution |
Unable to connect the soundbar to the TV |
|
Unable to connect a subwoofer with the soundbar |
The steps vary depending on the soundbar, please see your Product's User Guide. |
Cannot pair to Bluetooth |
If you cannot pair a device to your soundbar and it supports Bluetooth, try these steps:
|
Low volume or no sound on Bluetooth |
Raise the volume on both the connected device and the soundbar. |
Bluetooth disconnects or cannot connect |
|
No sound on HDMI |
|
Poor sound quality |
Check that the device connected to the soundbar is turned up to its maximum volume before increasing the volume on the soundbar, then adjust the bass and treble levels accordingly if needed. If there are any loose objects on the same surface on the soundbar is placed on, they may vibrate as the speaker plays causing unwanted sound. This includes possible loose cables. |
No power |
Perform a power cycle. |
How can I play free-to-air from my TV through my soundbar? |
|
The remote control is not working |
|
How can I control my soundbar using my TV remote? |
What is HDMI CEC? |
There is a delay |
Why is there a delay in the audio from my Soundbar or Sound System? |
If the steps above have not assisted in resolving your issue, please Contact Our Customer Care Team.