Safety & Warnings
Safety Instructions
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It is not recommended to drive in the rain.
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Slightly bend your knees to better adjust to a rough road. If you are travelling on a rough road, stick to a low speed (5-10km/h).
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Do not hang backpacks and/or other heavy objects from the handlebars.
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Don’t accelerate when descending a hill.
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While walking with the scooter, do not use the accelerator.
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When driving, be careful and avoid obstacles.
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Check the road laws before riding the scooter in public places.
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As a safety precaution, do not sharply turn the scooter wheel while at high speed.
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| As a safety precaution, do not drive the scooter through puddles deeper than 2cm.
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Never ride a scooter with more than one person.
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| Do not step on the back of the fender.
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Do not touch the disc brake.
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| Do not ride the scooter without holding onto the handlebars with your hands.
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Do not ride the electric scooter up or down steps, and do not jump over obstacles.
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Safety Recommendations
- This electric scooter is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the scooter.
- Children should always be supervised when using the scooter.
- The scooter is only to be used with the power supply unit provided with the scooter.
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
- This appliance contains batteries that should only be replaced by experienced personnel.
- For the sake of your safety and safety of others, you must strictly follow the instructions outlined in this driving manual.
- If you ride the scooter in a public place, you must comply with the related safety laws.
- It is the user’s responsibility to inspect the scooter carefully before every use. If you find any issues or have any concerns regarding the scooter, please contact Kogan.com Support.
Overview
Functions
Assembly
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1. Firmly secure the steering rack of the vehicle. Place the scooter on a stand.
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2. Set the handlebars vertically.
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3. Screw both sides of the steering rack with the included hex wrench.
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4. After assembly, check the operation of the power button.
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When the power is off:
- Single press to power on.
When power is on:
- Single press to switch on/off front and tail indicator light.
- Double press to switch between normal-mode or energy-saving mode.
- Long press to power off.
Folding
Make sure that the vehicle is off. Loosen the lock lever and lower the steering rack. Bring the steering rack to a horizontal position and secure it by inserting a hook through the special ring, which is located on the rear wheel mudguard. To assemble the scooter, disconnect the steering rack lock from the hook of mudguard and then lift it to a vertical position and lock the lever.
Transportation
You can transfer folded scooter with one hand.
Adjusting the brake disc
If the brake is very tight, use an M5 hex wrench and scroll the screws of brake disc tensioned pulley counterclockwise, slightly shorten the length of the tail brake cable, then tighten the tensioned pulley. If you think that brake is loose, loosen the tensioned pulley; pull the brake cable to slightly increase a length of its tail. Tighten the tensioned pulley.
Adjusting the handlebars
Stagger the steering rack using an M5 hex wrench and tighten two screws near the folding mechanism.
Using a bicycle pump to inflate the wheels
If the rear wheel of the Electric Scooter is deflated, you can pump it up by using a bicycle pump. Connect the pump to the fitting on the wheel and inflate the tyre.
First, remove the cap from the fitting, then, tighten the fitting and begin to inflate the tyre. The recommended pressure is 36 PSI.
Operations
Mode Indicators
The control panel has 4 LEDs, indicating the level of charge. During battery consumption, status LED indicators are lit, followed by flashes and finally, they will turn off, one after the other.
If all 4 LEDs are lit, the battery level is 100%-86%; if 3 LEDs are lit and one is blinking, the charging level is 85%-71%; eventually, all charge level lights begin to flicker and then the light will switch off.
When the lowest LED blinks, this means the battery power is low, please charge the battery. The battery is fully discharged if LEDs are off and the vehicle stops. When the vehicle is in normal mode, the LED will go white; if the scooter is running in energy-saving mode, the LED will turn green. (In energy-saving mode: the maximum speed is 18km/h).
Charging
Open the cover
Insert the power plug; close the cover tightly after charging is complete.
Driving Instructions
Be sure to wear a helmet and other protective gear in case of any accidents/injuries.
1. Turn on the scooter and check the charge level;
2. Place one foot on platform of the scooter, the other must be behind.
3. To move the scooter, push off from the floor with the back leg and then put it behind the leading leg. For beginners, it is recommended that only when both feet are on the scooter board the user can then proceed to press the speed knob (Pressing the knob is possible at the minimum scooter speed of 5km/h).
4. To reduce the speed rate, you must loosen the knob, whereupon the vehicle starts to slow down automatically. For emergency braking, you must press the brake lever, which is located on the left side, to a limit.
5. When turning corners, slightly move the body’s centre of gravity in the right direction and turn the handlebars slowly.
Maintenance & Care
Clean and Store Electric Scooter
If you find any stains on electric scooter housing, use a soft, damp cloth to wipe the vehicle. If you find scratches on parts made of plastic, use sandpaper or other grinding materials for polishing.
Warning: Do not use alcohol, petrol, kerosene or other corrosive solutions and volatile chemical solvents to clean the vehicle. Use of these will cause serious damage to the scooter body and can disrupt the structure of internal elements. Do not wash electric scooter under strong pressure of water, make sure the scooter is switched off when completing this clean. In addition, after charging of the vehicle, it is necessary to insert a plug back to the charging connector; otherwise, you may get an electric shock or may have serious water damage caused by water falling into this hole.
If you do not use the scooter, store it in a dry, cool place. Leaving the device under the sun, in extremely high temperature or extremely low temperature can cause rapid aging of the outer body and wheels as well as reduce battery life.
Maintenance of Electric Scooter Battery
- Do not use batteries from other brands as they may not be compatible with the scooter.
- Do not open or disassemble the battery to prevent electric shock. Avoid contact with metal objects to prevent an occurrence of short circuit. Otherwise, the battery may malfunction or can cause injury to the user;
- It is recommended to use an AC adapter (that’s included in the original configuration of the device), to prevent any accidents and/or fire of the vehicle.
- Improper disposal of used batteries and accumulators is the cause of severe environmental pollution. Please dispose of batteries in accordance with local laws. Please do not dispose of batteries together with food waste.
- After each use of the device, charge the battery to prolong its service life.
If the scooter has not been used in the last 30 days, charge the battery and keep the device in a cool and dry place. For optimal use, please charge the battery every 60 days if not being regularly used.
Avoid full discharge of the battery to extend the battery life. For an optimal ride, use the device at normal room temperature. This will allow the scooter to ride a greater distance and achieve the desired performance. If you use the scooter at temperatures below 0°C, vehicle performance and permeability decreases.
Note: A fully charged scooter runs for about 120-180 days of standby time. The battery has a smart chip that stores information about its charging-discharging.
Caution: Do not disassemble the unit, as there is a risk of electric shock or serious injury as a result of a short circuit.
Specifications
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Operating parameters |
Name |
Parameters |
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Dimensions |
Length x Width x Height(cm) |
106 x 42 x116 |
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Weight |
Gross weight (kg) |
12.5 |
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Conditions |
Max load (kg) |
100 |
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Age (year) |
16-50 |
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Height(cm) |
120-200 |
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Main Parameters |
Max speed(km/h) |
18(energy-saving mode); 25(normal-mode) |
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Possibility in average condition (km) |
30 |
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Maximum Range in Energy-Saving Mode (Km) |
35 |
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Maximum slope(°) |
11 |
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Suitable area |
Solid road surface, smooth clay surface to overtime, obstacles high less than 1cm, a depth of puddles no more than 2cm |
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Operating temperature range(°) |
-10-40 |
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Temperature of Storage(°) |
-20-45 |
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Waterproof level |
IP54 |
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Tyre Pressure |
36 PSI 2.5 BAR |
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Battery Parameters |
Rated voltages(VDC) |
36 |
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Max voltage of charging(VDC) |
42 |
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Rated power (Wh) |
280 |
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Motor Parameters |
Rated power (W) |
200 |
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Power Adaptor Parameters |
Rated power(W) |
71 |
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Rated input voltage (VAC) |
100-240 |
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Rated output voltage(VDC) |
42V |
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Rated current(A) |
1.7 |
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Certificate |
SAA, C-TICK |
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Charging time(h) |
4.5 |
Troubleshooting
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Error Code |
Error |
Solutions |
| 4 | Short Circuit Fault | Check for wiring or installation of short circuit. |
| 10 | Dashboard Communication Failure | Check the connection between dashboard and motherboard. |
| 11 | The motor of Phase A Current Sensor is Abnormal | Check the connection between the motherboard and the A phase of the motor (yellow colour). |
| 12 | The motor of Phase B Current Sensor is Abnormal | Check the connection between the motherboard and the A phase of the motor (green colour). |
| 13 | The motor of Phase C Current Sensor is Abnormal | Check the connection between the motherboard and the A phase of the motor (blue colour). |
| 14 | Throttle Hall Anomaly | Check whether the throttle is restored to zero, whether the throttle wiring and the throttle are normal. |
| 15 | Brake Hall Abnormality | Check whether the brake handle is restored to zero, whether the brake wiring and brake handle are normal. |
| 16 | Motor Hall Anomaly1 | Check whether the Hall wiring (yellow) of the motor is normal. |
| 17 | Motor Hall Anomaly2 | Check whether the Hall wiring (blue) of the motor is normal. |
| 18 | Motor Hall Anomaly3 | Check whether the Hall wiring (green) of the motor is normal. |
| 21 | BMS Communication Anomaly | BMS communication anomaly (not with the battery which has communication functions, please ignore). |
| 22 | BMS Password Error | BMS password error (not with the battery which has communication functions, please ignore). |
| 23 | Abnormal BMS Number | Abnormal BMS Number (not with the battery which has communication functions, please ignore) |
| 28 | Upper Bridge MOS Tube Fault | MOS transistor malfunction. It requires replacing the motherboard if reporting this error after a restart. |
| 29 | Down Bridge MOS Tube Fault | MOS transistor malfunction. It requires replacing the motherboard if reporting this error after a restart. |
| 33 | Abnormal Battery Temperature | Battery temperature is too high. Check the temperature of the battery and let cool for a period of time. |
| 50 | Busbar High Voltage | Line voltage is too high. |
| 53 | System Overload | Exceed the system load. |
| 54 | MOS Phase Line Short Circuit | Check whether the phase wiring is short-circuited. |
| 55 | Controller Temperature is Too High | The temperature of the motherboard is too high, restart once it has cooled. |
In the Box
Accessories
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| Screws x 6 | Allen Key x 1 | Charging Adapter x 1 |
App instructions
Scan the QR code to download the app “Urban Traveller Electric Scooter” on your mobile phone.
Use the Google Play Store for Android phones and the App Store for iOS phones.
Turn on the scooter and turn on the Bluetooth settings on your mobile phone, then open the app.
Illustration for App interface
Detailed Illustration
Estimated remaining driving distance: These programs help to calculate the remaining distance (km/h) the scooter can drive depending on the current battery level. This is an approximate figure.
Current driving distance: The driving distance (km/h) after powering up this time.This figure will continuously update as the scooter continues to run and will reset every time the scooter is turned off.
Total driving distance: This figure begins to calculate from the first time the scooter is used.
Scooter temperature: The temperature of the scooter itself in units of "Degree Celsius". If the temperature is too high, the scooter will sound an alarm to warn you.
Total running time: This figure shows the total time you have been using the scooter (in hours, minutes and seconds).
Current speed: The current figure of the scooter speed in real time.
Battery Capacity: When the power is too low, please charge the unit.
Electric current: The electric current figure of the scooter (unit: Ampere). It will change with speed.
Voltage: The voltage figure of the scooter (unit: V). It will change with speed.
Power: The power figure of the scooter (unit: Watt). It will change with speed.
Error code: When the error code appears, the specific text description will be displayed on the homepage, and the scooter will not be able to be powered until resolved.
Warning code: The warning code may appear in unconventional driving, such as over-speed.
Electric-control version: Version number of controllers.
Bluetooth version: Version number of Bluetooth.
App Version: Version number of App.
Firmware upgrade: Click to enter or check for online updates.
Settings Illustration
Driving mode: Shows the current scooter running mode. The user can switch this between normal-mode and energy-saving mode.