Safety and Warning
Read and understand this entire manual before using the product!
- Please obey the local traffic regulations when riding and wear a helmet.
- Regularly check the tire pressure. This will make pedaling easier, minimize battery consumption and reduce the likelihood of damage to your tyre.
- Please always check the brakes prior to riding to make sure they are working correctly. Adjust the brake sensitivity if needed. Only ride at a speed that the conditions permit, for example, slow down on snowy or rainy days.
- Always hold the handlebars with both hands, except when indicating you are turning.
- Use a light at night, or when visibility is not good. If you are not able to see clearly with a light, do not attempt to ride your bike.
- Make sure your body and other objects do not come into contact with the chain or the wheels whilst they are moving.
- Never touch the charging connector on the battery case with your hands when they are wet, or with metallic objects, to avoid damage the battery pole or short circuiting.
- Wear bright clothing to help make you visible to others when you are riding at night.
- Do not lend the electric bicycle to anyone who doesn’t know how to operate it or hasn’t read the manual.
- Like other cycles, it can only carry one person; carrying a passenger is not permitted.
- To brake, the rider must action both brake levers to the correct degree.
- Never ride the electric bike under the influence of drugs or alcohol.
- Do not ride under bad conditions, such as on uneven, wet or loose surfaces.
- For safety, avoid riding in adverse weather conditions, low visibility or if very tired.
- This electric bicycle can be used in the rain; however, it must not be submerged in water or puddles. The controller, motor and other electrical devices may be short circuited, causing damage and creating possible dangerous situations.
- Never spray your Electric bike directly and do not get the electrical components wet.
- Do not let children under the age of 10 ride the Electric bike.
- ONLY use the charger provided; never use a charger from a different model.
- The charger is designed for indoor use only. Keep the charger away from water to avoid short circuit. Don’t use it in a damp, combustible or explosive environment. Do not remove the plug by pulling the cord, always grip the charger by its metal body.
- Please make sure that the charger is placed in a well-ventilated area. The charger itself should never be placed nearby or covered under flammable materials like fabrics.
- Please check all cables and wirings on the bike prior to each ride. It is common that some cable fasteners may become a bit loose after a period of use.
- Please make sure that all cables, wirings, and components are safely and securely fastened prior to each ride:
- Steering stem
- Front & rear lights
- Front & rear mudguard
- Pedals and crank
- Seat post/angle fastener
- Front & rear brake discs
- Front & rear tire alignment and pressure
- Please check the steering alignment prior to each ride.
- If noticed that the steering stem is loose, please fasten the steering stem lock screw and make sure that it is securely fastened.
- It is recommended to secure the bolt with a torque wrench. Ideally, it should be tightened between 20N.m to 24N.m. Please do not exceed 24N.m.
Assembly
Each bike was assembled and strictly checked before leaving the factory. However, we removed the front wheel and some other small parts when packing. You can install them very easily as shown below.
Tools required:
- Spanner
- Hex/Allen key
- Screwdriver
Front Wheel
Firstly, remove the front axle and the wheel from the packaging. Insert the front axle into the front wheel.
Put the ends of the front wheel hub in the fork ends and then tighten the wheel, make sure it’s perfectly aligned and secure, and the disk is sitting in the disk brake calliper.
Tighten the nuts alternatively on both sides until the wheel is secured.
Front Mudguard / Front light
The supports for the mudguard and front light are located on the sides and top of the front fork.
Use the provided screws and nuts from the tool bag to fasten them to the front fork.
The mudguards are should not rattle when they’re securely fastened.
Handlebar / Stem
The handlebar and stem come pre-assembled. Firstly, unfold the quick release and put the handlebar and stem into the frame.
Insert the handlebar assembly into the stem. Ensure that the stem and the handlebars are in line. Tighten the screw.
Close the buckle to lock the handlebars in place.
Using the quick release, adjust the handlebar up and down until it is at the correct height for you.
Brakes
The brakes are one of the most important safety features on the bicycle. To minimize the risk of injury, it’s vital to ensure they are correctly adjusted. Ensure that the wheels rotate freely without rubbing on the disk brakes, but they still stop the wheel when the breaks are applied. Squeeze brakes to test the responsiveness, and confirm they are working properly
Note: If you do not have experience with bicycle disk brake adjustment and maintenance we recommend you get this done with your local bike shop, as it is extremely important in preventing serious injury.
Pedals
The right-hand pedal (marked “R” on the pedal shaft) must be fitted on the right-hand crank and tightened firmly clockwise. The left pedal (marked “L”) should be fitted on the left-hand crank and tightened firmly anticlockwise but not excessively as the crank threads are made of aluminium alloy. Use a 15mm spanner.
Note: The threads will be stripped if you mistake the left and right pedal.
Seat Post
Insert into the seat tube of the bicycle frame and align. Tighten clamps and ensure the seat is firmly fastened.
Note: Do not adjust the seat post beyond its maximum extension mark.
Operation
Charging Instructions
Before charging, you must turn the power switch to “OFF” and pull out the key. Keep the charger in a dry and ventilated condition when it’s working.
- Firstly, connect the output plug of the charger with the socket of the battery case properly, and then insert the input plug into the electrical outlet. The chargers indicator light will turn on, which means it’s charging. The charger is rated at 100~240V, 50-60HZ, 2.5A input, and the charger output voltage and current are 42V/2A.
- When the light turns from Red to Green, it means the battery has been fully charged. Usually, it will take about 4-6 hours to recharge the battery depending on the batteries state of charge. However, it’s a good idea to let it charge for an additional 2 hours after the light has turned green if it’s convenient for you, as it will extend the service life of the battery.
- Do not charge the battery for more than 10 hours to avoid overcharging and damaging the battery. After the light turns GREEN, the charger is in the state of trickle electric current and will fill slowly to attempt to maintain the state of charge. If you are going to be out for a long time, you should disconnect the charger, especially in hot weather.
- The charger will become warm during charging, so keep the charger away from any heat sources. Please always keep the charger dry and clean. The electronics inside contain high voltages, so never disassemble the charger by yourself.
- After charging, please pull the input plug out of the electrical outlet first, and then pull out the output connecting a plug from the battery case. Do not let the charger charge the battery or be left connected for a long time, as it may damage the charger and cause a fire.
- While charging, please keep it the charger and battery out of the reach of children. Do not put anything on top of the charger when use, and prevent any liquid, metal or metal fillings from coming into contact with the charger.
- You can also remove the battery from the bicycle and then charge it. You should lift the saddle with the lever that is underneath it, which will enable you to remove the battery. Before you do this, you will have to unlock the battery with the ignition key. When you finish charging, replace the battery. To replace the battery, insert the battery along with the slide bracket and then lock the battery with the ignition key.
- Do not touch the two poles in the battery case with your hands when the battery is removed for charging. The charging connector poles cannot be touched with any metal or any other material that conducts electricity, otherwise, it may cause a short circuit.
- If you don’t ride your bike for a long time, the battery should be charged at least one time per month. This will ensure the battery life. DO NOT use in the state of low battery capacity. Do not leave your battery in a fully discharged state for long periods of time. The battery will continue to self-discharge, resulting in damage.
- Avoid any contact with water when charging your battery. If a plug or socket gets wet, dry it completely before using.
- When charging, if there is a peculiar smell or the temperature is extremely high, please stop charging immediately and contact Kogan.com.
Lithium Battery (36V 10Ah)
- Usually, it will take about 4-6 hours to recharge the battery depending on the status. However, it’s a good idea to charge the battery for an additional 2 hours after the light turns green if it’s convenient for you (It is good for the service life of the battery). Never charge for more than 10 hours to avoid overcharging and damaging the battery.
- The battery will provide a working distance of between 30km - 38km per charge when full for normal use.
- The max speed of the bike with electrical assistance is 25km/h. if the speed is held at approximately 25km/h, the unit will discharge in about 2-3 hours.
LCD Display
The bike is equipped with an LCD display.
Before riding turn on the LCD display by holding the“B” button. You can then press the “A” or “C” button to adjust the level of electronic assistance. The levels range from “1” to “5”.
When the level is set to “1”, the bike will provide the lowest assistance. When the level is set to “5” the assistance is highest, and the speed of the bike is highest.
When riding at night press and hold the “A” button and the front light will turn on.When you no longer need the front light press and hold the “A” button to switch the light off.
When you have finished riding, press and hold the“B” button. The LCD display will turn off.
Note: Do not simultaneously press two or three buttons. For example “A” ”B”, "A” ”C”,
”B” ”C”, "A” ”B” ”C” etc.
Riding Instructions
Check Before Riding it For The First Time
The bicycle was assembled and checked before leaving the factory, nevertheless, before using for the first time, check the unit thoroughly.
- First, check to see whether the battery is fully charged and locked.
- Check the air pressure of the tires is normal
- Check and make sure the front and rear brakes are working properly
- Check the tightness of the front and rear wheels
- Check and make sure the handlebar and saddle are fastened tightly enough. Make sure the quick releases are locked and all lock nuts and screws are tightened.
Riding
Turn on the power switch (turn the ignition key to" ON” position), the power display indicator will light on, indicating the unit is powered.
Just like riding a normal bicycle, put up the stand and seat yourself on the saddle. Put one foot on the pedal and do a final check to see that everything is okay and working well, especially the breaks. Start pedalling, and when you reach a certain speed, the motor will automatically be activated and start to move your bike. To stop the bicycle motor, just stop pedalling and the motor will stop automatically. To bring the vehicle to a halt, use the brake.
The brake will trigger the motor to stop. If either of the brake levers are pulled, the power will be cut off automatically and the motor will not work.
Battery Level Gauge
When the battery is getting low, you will see it on the LCD display, as the battery indicator empties. When this occurs, turn OFF the power switch and only use the pedals to ride, without the assistance of the motor. You will have to charge the battery when you get to an electrical outlet and will be able to use the electric motor again once the unit is fully charged.
Parking
Shut the power “OFF” and pull out the key of the battery case while parking. The power switch should be turned “OFF” when pushing so that you don’t start up the motor by accident. Use a chain lock to further secure your bicycle when necessary.
Note: Don’t expose the e-bike to sunlight or rain for a long time, or some electrical components may behave abnormally.
Note: If you use the brakes frequently, turn the bicycle ignition on and off often, ride against the wind, ride uphills or are pedalling with a higher load on the bike, the battery will not last as long and you will not be able to travel as far using the battery.
Folding The Bike
To fold the bike up, first, pull the handle to lift the pin. Whilst the pin is all the way up, fold the bike with a free hand.
Maintenance
ATTENTION
Before carrying out any sort of maintenance, turn off the power switch and remove the ignition key.
Do some test riding and check the unit is riding normally and safely. Always keep your bike clean. For the battery poles, when dirty, clean them top prevent reduced efficiency or burnt poles. Your E-Bike should undergo an annual check-up. This will keep it in good working condition.
Adjust Chain Tension
The chain may loosen after using the bike for a certain period of time, so please adjust the chain when necessary:
Loosen the bolts on the rear shaft, if the chain is loose, please adjust the Chain Bolts on both sides in clockwise until correct. If the chain is too tight, adjust the bolts using counter-clockwise rotation. Keep the crank gear and wheel gear aligned. If you are not experienced or confident, contact a bike specialist.
Adjusting the Brakes
Correct brake adjustment will make the controls easier and offer greater safety.
The brakes are adjusted in a similar fashion to any standard bicycle. It is important for the brakes to work correctly and that the electric cut-off devices to be in working order (Electric cable to the brake levers).
Once the brakes have been adjusted, make the wheels turn to ensure there is no binding and check that when either of the brake levers is pulled, the motor stops working.
Lubrication
For a long service life the following parts of your E-Bike should be regularly lubricated every half year:
- Front axle
- Chain
- Rear-axle
- Freewheel
- Front fork and other rotation parts.
For electrical parts, you do not need to lubricate them because they are lubricated in the factory. If you find anything wrong, please go to a bicycle specialist or contact Fortis.
Cleaning
The bike should be cleaned with a damp sponge, taking special care not to get electrical parts wet (Battery connection, motor (rear axle), electric cables, handlebar controls, etc.). Dry with a cloth. When cleaning your electric bike, do not use a steady direct stream of water from a hose. Use a cloth to avoid short-circuiting any electrical components. Your electric bike has a durable finish and does not need to be waxed. Clean with a mild detergent and buff to restore its original shine if needed.
Troubleshooting
| Problems | Possible Causes | Solutions |
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When turned on, the indicator light won’t turn on, |
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| The travelling distance has been reduced. |
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| The indicator light does not illuminate when charging |
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Other issues |
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- It is normal that the brakes might become loose after a period of usage.
- It is important to check the brake discs/pads prior to each ride.
- If the brake pads are worn out, please replace it.
- If the brake cable is loose, please adjust the cable catcher/fastener and make sure that the brake levers have reasonable travel/respond distance.
- Please contact our support team if you would like to see some video instructions.