To install new batteries into this remote, you must first depress the button at the end of the remote.
Whilst you are doing this, it is important to slide your nails between the back panel of the remote and the remote body.
The entire rear panel of the remote should then come free. Please see the following video which demonstrates this:
If you believe your remote may be faulty, please My remote is not working for steps to test the remote after you have installed new batteries.
If you require any assistance, please contact our Support Team via your Kogan.com account.