FAQ and Troubleshooting
Power-Related
| FAQ | Answer |
| My laptop's battery is not staying charged for long | |
| My laptop does not turn on or is not charging |
My Laptop Isn’t Turning On/Why Isn’t My Laptop Charging? |
Hardware-Related
| FAQ | Answer |
| My laptop's screen is turning off by itself | |
| My laptop's screen becomes dark when it is unplugged |
Why is My Laptop Screen Getting Dark When I Unplug it? (Windows 10) |
| My laptop arrived with bubbles or scratches on the screen |
Why Does My Atlas C300 Laptop Screen Have Bubbles or Scratches? (KALAP13C300VA) |
| My Atlas Go device's keyboard is not responding | |
| How do I change my keyboard layout or language? |
Kogan Atlas 2-in-1 Touchscreen Notebook - Change Keyboard Layout |
| How do I find my laptop's model number or serial number? | Where Can I Find My Product Code/Model Number? |
| My convertible Atlas laptop is not working in tablet mode | Convertible Atlas Laptops - Tablet and Touchscreen Issues |
Software/Firmware/Drivers
| FAQ | Answer |
| My laptop takes a long time to start or is running slowly |
My Windows Laptop is Running Slowly or is Taking a Long Time To Start |
| My laptop turns on but is only displaying a black or blank screen | |
| My laptop shows a blue screen error at startup | |
| Windows 10 is not installing updates correctly | |
| How do I switch my laptop out of S Mode? | |
| How to I update or reinstall my laptop's drivers? | |
| How do I reinstall Windows 10 on my laptop? |
Accessories
| FAQ | Answer |
| How do I turn off my Atlas Go device's pen? | |
| How do I connect a SSD to my Kogan laptop? |
How do I connect an SSD to my Kogan Atlas? |
| How do I install an SSD in my Kogan mini PC? |
How Do I Access the M.2 SSD Port in my Kogan Atlas E300 Mini PC (KAMPE300XA)? |
| How do I install a HHD in my Kogan mini PC? |
How Do I Install a 2.5" HDD in my Kogan Atlas E300 Mini PC (KAMPE300XA)? |
| My Android phone will not connect to my Windows 10 PC | |
| How do I transfer files from my laptop to an SD card? | How can I transfer files from my computer to my SD Card? |
Connections
| FAQ | Answer |
| My laptop will not connect to the Internet |
Wi-Fi Troubleshooting Steps |
| I can't connect a Bluetooth device to my laptop |
External Support Websites:
- Acer Support
- Apple Support
- ASUS Support
- Dell Support
- HP Support
- Lenovo Support
- Microsoft Surface Support
- MSI Support
- Razer Support
If you require further assistance with your product, please do not hesitate to contact us, we will be happy to help.