The advertised battery life is calculated with the laptop in Airplane mode (i.e. no active connections including WiFi, Bluetooth, ect.) the screen brightness at its lowest and the laptop sitting idle.
This is the standard method of determining battery life as it's the only way to show comparisons between different models.
If you feel there is an issue with your battery, please test the battery using software such as the following - Passmark Battery Monitor http://www.passmark.com.au/products/batmon.htm and provide us with a screenshot of your findings.
When testing the unit, please ensure brightness is turned down to the lowest, and all connections are turned off.
You can take measures to extend your battery life such as the following:
- Reduce screen brightness
- Turn off Bluetooth connection
- Run only one program at a time
- Do not run demanding programs
- Do not play demanding games
- Do not stream video
- Turn on battery/power saving mode
- Disconnect unnecessary peripherals
To assist with the long-term health of your battery, do not leave it plugged in constantly. Only charge the unit when required.
Feel free to read our Kogan.com Warranty Terms & Conditions here.
For any assistance, contact our Kogan.com Support Team via your Kogan.com account.