If you have purchased a universal remote to be used with our TVs, we aren't able to confirm the PIN code that is often required to pair the remote with the TV.
Please direct this query to the manufacturer of your remote as they may be able to assist with this.
You may find that a Logitech Universal Remote is compatible with your TV, to confirm this, please visit the following site and search your TV's model number:
Your model number is generally found on the back of your TV on a label.